Frequently asked questions
at the Lermoos Ski School
We have collected a selection of the most frequently asked questions we hear at the Lermoos Ski School, and provided answers for you here. We hope this will help to clear up a few things before you arrive. If you have any additional questions, and cannot find the answers you need in this section, please contact us by telephone on +43 5673 2840 or send us an email at email@example.com.
Do children in the Bambini and beginners ski lessons also need a ski pass?
Bambini and beginners ski lessons (including adults lessons) are conducted in the BOBO Kinderland area and on the practice slope. These areas are equipped with a conveyor belt, which does not require a ski pass. Children up to and including four years of age travel for free on the Langes mountain railways.
Are helmets legally required in Austria?
Yes, helmets are legally required in Austria, but this does not apply in all states. Helmets are required in Salzburg, Upper Austria, Styria, Lower Austria, Carinthia, Burgenland and Vienna. It is not currently compulsory to wear helmets in Tyrol and Vorarlberg, however we strongly recommend wearing a helmet to prevent injury.
Do group lessons require prior reservation?
Ski lessons for groups, like all our lessons, should be booked in advance. To avoid confusion and to enable us to find the best group for you, please send us an obligation-free enquiry.
Do your ski and snowboard instructors also give lessons in foreign languages?
The Lermoos Ski School offers instruction to all international guests who visit the Tiroler Zugspitz Arena. Most of our instructors speak English and Dutch in addition to German, and many are also competent in one or more other languages such as French, Italian, Russian, Polish, Czech, Slovenian and Spanish. When you book a private lesson, we will make every attempt to find a suitable instructor to meet your requirements, however we cannot guarantee that your language will be available.
Is it possible to book midday care for children for a single day?
Yes, this is possible. If you wish to book midday care for several days in a row, please submit a separate booking for each day or contact us directly and notify the appropriate teacher.
Is it possible to start a series of lessons during the week?
More advanced students with even a little prior experience may start their lessons during the week. Unfortunately beginners may not join a series of lessons in the middle. Please check the available course start times for your preferred lesson type.
Which payment methods are accepted at the Lermoos Ski School?
Lessons at the Lermoos Ski School can be easily booked online or when you arrive in Lermoos. You will find the exact address here. The online booking system accepts the following forms of payment: VISA, MasterCard, Maestro, DirectDebit, Ideal and direct transfer. Please note that payments made on site in our Lermoos office must be in cash or by card (excluding American Express).
When and where do we meet to begin our lessons?
Students are requested to meet at the appropriate location ten minutes before the lesson start time. Please check the details printed on your ski lesson ticket. All meeting points for the Lermoos Ski School are centrally located in the valley near BOBO's Kinderland and the FamilyJet assembly area. The precise meeting points depend on the lesson type, and you will find them printed on your lesson ticket and clearly signposted on the site in Lermoos. You may like to arrange an individual meeting or collection point for your private lesson.
What equipment do my children need to bring to their ski lessons?
Children need to bring the following items to their lessons at the Lermoos Ski School:
- suitable ski clothing for the temperature and conditions
- helmet & gloves
- ski goggles or sunglasses
- ski boots, snowboard boots, etc. (Please note: be sure these are correctly fitted!)
- skis, snowboard, sticks, etc. (from seven years of age)
- lift ticket (for appropriate age and ability)
- ski lesson ticket and parents' contact details (identification)
How far in advance do I need to register for my lessons at the Lermoos Ski School?
Please book your lessons at the ski school as early as possible as the "First come, first served" principle applies. Up until the end of November we are offering a 3% discount in our online shop with early bookings. Of course you are welcome to contact us on short notice, and we will do our best to fit you in if we have any places available in suitable lessons. Owing to the situation with COVID-19, we are asking guests to book online as early as possible, so that we can make the necessary preparations for all our lessons. This will enable us to avoid unnecessary contact. Owing to COVID-19, we have added a special clause to our cancellation policy.
How large are the groups for each individual lesson?
Group sizes vary according to the number of registered participants, and of course the current COVID-19 situation will affect this. As a result, we cannot specify an exact number of participants per group, but we try to keep group sizes as small as possible to ensure the best possible learning environment.
What COVID-19 measures will be in force in lessons and in the ski region as a whole?
We have gathered the most important information on COVID-19 and the prescribed measures, and we will use this information to safeguard the health of our guests and staff while complying with current regulations. Unfortunately, owing to constantly changing regulations it is not possible to provide details on our website, and we advise you to find out more from appropriate official sources.
Is equipment included in the cost of the ski school ticket?
No, our prices do not include equipment.
Is a lift pass included with the lesson cost?
No, our prices do not include lift passes. Lift passes can be purchased from our ski school office or at the lift stations.
Can I hire my equipment from you?
Unfortunately we do not have any ski hire facilities. Please ask your accommodation provider for recommendations. We have a good working relationship with all the ski hire services in Lermoos.
What happens if I get sick? Can I get a refund?
Any money already paid to us will be refunded on presentation of a doctor's certificate. If you have already participated in some of your lesson days, the balance will be refunded.